We feel very fortunate to have been referred to Charlotte. We moved from Germany and had no familiarity with the Richmond area. While we were still in Germany, Charlotte determined our home preferences and used our feedback on the listings she sent us to inform our eventual in-person home search. Because of her prep work, we were seeing homes that appealed to us the day after landing. Charlotte chose homes in different neighborhoods so we could get a feel for different areas around Richmond. We quickly zeroed in on our areas of interest. Charlotte lined up homes day after day, and by about our third or fourth day, we had found “the one.” She was patient and understanding, and she graciously interacted with our five-year-old child, which really helped us stay focused while we toured home after home. She helped us find a great team for the loan, and we secured a nearly unbelievable rate with no points. We ended up closing just four weeks after our arrival in the U.S. Charlotte was instrumental to this success. Her easy-going but efficient approach was perfect for us.